The Second Cut
It was too big compared to all the other XL's I have purchased by other brands. It is very well made and have requested a large.
The wrong shirt was sent and after alerting Customer Service, eventually they sent a return label. However, despite admitting the error, they wouldn’t send the correct item until they received the wrong item they sent from the beginning (Greenskeeper polo, on the right side in the picture attached).
After sending out the item in the original box with the return label provided, the tracking number was updated with the following status via USPS:
“Your item was returned to the sender on March 28, 2023 at 8:21 am in CAMARILLO, CA 93010 because of an incomplete address.“
After this was confirmed, I asked for a refund, which they provided, but I’m very disappointed at how this was handled. The original shirt should’ve been shipped immediately after the error was reported.
Matthew, thank you for calling us out on our mistake. It will only help us build better protocol in place moving forward. When you alerted us of our error we sent you a return label that same day.
There should have been no reason why USPS returned the package to you because of an 'Incomplete Address'. Unfortunately we have no control over this and we are investigating with USPS why this even happened. We did go ahead and refund you the full amount of your discounted item.
Shirt is very unique. Great pattern, not my normal blue and very solidly built. Generous fit. I ordered a medium and it was too blousy. Returned for small and no hassle, same discount applied. Quick shipping. I'll be back!!!
This is the second shirt I’ve purchased from Birdiethreads and it stemped at a 10.5! The price was good, the shipping was fast and the shirt was wonderful. Fit, finish, comfort are top notch!
Look, we know we all want to hit bombs down the middle, that's a given, but sometimes you want to get your money's worth out there on the course and you want to spray it a little off to the right or possibly duck hook it a bit to the left. We get it! Golf sometimes warrants a challenge. It makes things a little more fun and exciting! This is why we created this polo...For those of us that find the "Second Cut" every now and then.
- 4-Way Stretch
- Anti Odor
- Moisture Wicking
- Casual Fit
90% polyester, 10% spandex. Machine wash cold. Tumble dry low.