Returns, made clear.

You can return eligible items within 30 days of delivery. We allow one return per order.

• Items must be unworn, unwashed, undamaged, and in resellable condition.
• Items must be free of stains, pet hair, deodorant marks, and odors, including perfume, cologne, and smoke.
• Clearance items, gift cards, and re:do returns coverage are final sale.
• We cannot accept international returns or exchanges.

You can exchange an eligible item for the same item in a different size. If that size is sold out, the returns portal will offer store credit instead.

To choose a different style or product, select store credit rather than an exchange.

Store credit is issued as an e-gift card. We’ll email it to you so you can use it toward another purchase.

Refunds are issued to your original payment method after we receive and process your return. Please allow 7 days for processing once your return arrives.

Original shipping charges and re:do returns coverage are non-refundable. Original shipping charges will be deducted from refunds.

If you purchased re:do returns coverage at the price shown at checkout, shipping is covered for eligible exchanges and returns for store credit.

Re:do coverage does not cover return shipping when you choose a refund. In that case, you are responsible for return shipping costs.

Without re:do coverage, you can still return eligible items for store credit or a refund. You can purchase a discounted shipping label through our returns portal.

If your order arrives with a defective item, the wrong item, or a missing item, email contact@birdiethreads.com so we can help make it right.

Use our self-service returns portal to start a return or exchange.

For questions, email contact@birdiethreads.com. If you haven’t received a reply within 2 business days, check your spam folder.

Orders ship within 1–2 business days of being placed. We ship within the United States and internationally through USPS and UPS. Shipping charges are calculated at checkout based on your location and the package’s size and weight.

Delivery time frames shown at checkout are carrier estimates and are not guaranteed unless the carrier states otherwise. Once a package is with the carrier, we cannot control its delivery time. Risk of loss and title pass to you when the merchandise is delivered to the carrier and a tracking number is issued.

Check your order confirmation carefully, including the shipping address saved in Google Pay, Apple Pay, Shop Pay, or another payment account. Contact us immediately if you spot an error. We are not responsible for delivery to an incorrect address entered at checkout.

A free domestic shipping option is available at checkout for orders of $149 or more. You may choose that option or pay for another service. Most orders with free shipping ship via USPS. If you prefer another carrier or need your order by a specific date, we recommend selecting a UPS option.

Occasionally, a promotional code may qualify an order for free domestic shipping. Orders using a free-shipping code ship by the most economical service, regardless of the service selected at checkout. Free-shipping codes apply only to U.S. orders.