What is your return/exchange policy?
At Birdie Threads, we offer free shipping on all returns and exchanges for orders within the United States. We want to make certain that our customers are happy with their gear. Items must be returned within 30 days of receipt for credit, full refund, or size exchange in the same product.
The item must be returned unworn, unwashed, and with receipt of purchase. Please note: initial shipping costs are not refunded, as these funds are used to purchase the shipping label at the time of initial order shipment.
Even exchanges are considered a size exchange for the same product. Same-price products do not qualify as an even exchange, and a difference in price may occur when attempting to swap for a different item.
We know sometimes we can all be forgetful when it comes to returning items, so we try to be as lenient as possible with extending the return window for our customers. Please note, that we do not offer a full refund beyond the 30-day window, and orders can only be exchanged for another size, style, or store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To request a return or exchange, please email us at contact @ birdiethreads.com