DELIVERY & RETURNS / BIRDIE THREADS
Your order. Your next step.
Shipping details, help with an order, and returns—all in one place. Choose what you need below.
ORDER DISPATCH
1–2business daysThe dispatch window in our shipping policy. Carrier transit time is additional.BEFORE YOUR ORDER
Know what happens next.
- Choose your shipping service.
USPS and UPS options and shipping costs are shown at checkout based on your location and package.
- Check your address.
Review your shipping details carefully, including addresses saved in payment apps. Contact us immediately if you notice an error.
- Plan for carrier transit time.
Delivery time frames shown at checkout are carrier estimates and are not guaranteed unless the carrier states otherwise.
ORDER SUPPORT
A clear next step.Have your order number and the email used at checkout ready when you contact us.AFTER YOUR ORDER
Let's point you in the right direction.
- Review your confirmation.
Your order confirmation includes the products, sizes, payment method, and shipping information. Check those details first.
- Wrong address or order details?
Contact us immediately. Include your order number and the detail that needs attention so we can review your request.
- Damaged, incorrect, or missing item?
Reach out directly so we can help. Include your order number and a description of the problem.
RETURN WINDOW
30days from deliveryOne return of items per order, subject to the return policy and item eligibility.WHEN SOMETHING DOESN'T WORK OUT
Start with the right return path.
- Check eligibility.
Items must be unworn, unwashed, and free of stains, pet hair, marks, damage, and odors. Clearance items, gift cards, and re:do returns coverage are final sale.
- Choose your return option.
Use the self-service portal. Exchanges are for the same item in another size. For a different item, choose store credit. Return shipping costs depend on your selection and coverage; see the full policy.
- Allow time for processing.
Please allow 7 days after we receive your return. Refunds are issued after receipt and processing to the original payment method. Original shipping and returns coverage are non-refundable.